Do you need help with something? Browse support topics and utilize resources that can get you on the road and help enhance your experience. Log in to Navisphere® Carrier to book your next load
Sign up to haul with C.H. Robinson
Register as a contract carrier to book loads from the largest provider in North America.
Create a Navisphere Carrier account
Set up a Navisphere Carrier account so you can find, offer, book, manage, and get paid on loads.
Recover your forgotten username
Retrieve the forgotten username associated with the email address and T-code on your account.
Reset your forgotten password
Get a link to reset your password by providing the username on your account.
Frequently asked questions
Q: How do I sign up to haul for C.H. Robinson?
Signing up to haul for C.H. Robinson is easy. Click hereto get started and simply follow the prompts, which will explain what documents you need to get set up as a carrier.
Q: How do I create a Navisphere Carrier account?
Creating a Navisphere Carrier account is quick and easy. Simply fill out the details on the registration page and hit submit. Once approved, you’re all set to find, offer, book, haul and get paid on loads. Navisphere Carrier supports your business wherever you are with more loads than any other provider in North America.
Q: I can’t login to Navisphere Carrier. My login doesn’t work what should I do?
If you’re having a hard time logging into Navisphere Carrier, you can reset your login credentials at any time. Simply click “Forgot Username” or “Forgot Password” inside Navisphere Carrier—web or app—and receive guided instructions to reset your login credentials at any time.
Q: How do I book a load in Navisphere Carrier?
The Navisphere Carrier appgives you the power to find the freight you want, make offers and book instantly. To get started, tap find loads, all available loads within 100 miles show up and list format. To get more info, tap anywhere on that load to view additional details. If you like a load, hit book then simply assign a driver, into your tractor and trailer number and tap book load to complete.
Interested in a load and want to make an offer? Select make offer to propose a new rate. You'll receive a response within seconds. If you want to see the status of loads have made an offer on or a history of your bids, tap the “My Offers” tab to review. You can watch a how-to video of this here.
Q: How can I see the loads I’ve booked in Navisphere Carrier?
You can always see the loads you booked by tapping the “My Loads” screen in the Navisphere Carrier appand filter by three statuses: booked, assigned, and in transit. If you don't see these options, just tap the eye icon. If you'd rather see the loads on the map, just hit the map icon. Select any combination to see corresponding loads on the map. For example: with booked selected zoom in or select the location icons to see more details about your loads in that area. The list icon will take you back to the list view anytime. You can watch a how-to video of this here.
Q: How can I link my ELD/GPS to C.H. Robinson?
Connect your ELD/GPS by visiting our carrier tracking set up page. From there, find the way you’d like to connect and follow the instructions included. We’re strongly committed to helping carriers keep clear control of their own data. We only track information specific to each load so that shippers can have a clear understanding of where their goods are. Once a load is marked as delivered, tracking stops immediately. Here’s a quick and easy guide to data transparency.
Q: I’ve submitted all my load paperwork, why haven’t I been paid?
There are several reasons why a load payment has not been released. The most common reasons include:
- Missing or illegible paperwork
- Load number is not written on each document received
- Correct load number not written on each document received
- Bill of lading (BOL) is not signed
- Damage/shortage is noted on the BOL; in this case, your load representative will have to approve payment after reviewing the situation
- The originals were mailed in for QuickPay release, but not addressed to the attention of QuickPay
- Missing carrier invoice; a load confirmation is not an acceptable invoice; the invoice should contain the load number, balance due, and your carrier ID number.
Q: What are the tracking expectations for the Carrier Advantage Program?
C.H. Robinson contract carriers are expected to provide digital track and trace updates at the following time frames throughout the life of a load:
- Pre-pickup and Pre-delivery: 4 hours and 2 hours before driver's arrival. If the driver will arrive late, we need an update 4 hours and 2 hours before the appointment close time.
- In-transit notifications: Every 4 hours in transit
- Arrival notifications: 30 minutes after arrival; 30 minutes after departure
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Carrier resources
Carrier Guides
View our guides for information on tracking updates and more.
Guide resources
Carrier Videos
Hear success stories and watch our Navisphere how to videos.
Video resources
Profit Calculator
Calculate margins with our profit calculator
Profit calculator
Carrier Glossary
Common terms used in the trucking industry.
Glossary
Carrier tracking
Book and manage loads
Cross-Border resources
PAPS Tracker
Freight from Canada to the United States
Use the Pre-Arrival Processing System (PAPS) Tracker to search for a PAPS number for freight moving from Canada to the United States.
Search for PAPS tracker
PARS Tracker/Rapid Lookup
Freight from the United States to Canada
Use the Pre-Arrival Review System (PARS) Tracker to search for a PARS number for freight moving from the United States to Canada.
Rapid lookup service
